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Open the 8x8 legal page

This page tells you how access, data use and account changes work on 8x8 before you open an account.

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CONTACT ROUTES

Switch to the right contact path

If you need a correction, a copy of stored data or help with an access question, start from the contact path tied to your account.

Email from your account Write from the email linked to your account so we can match the request to the right profile. Add the subject, your region and the exact change you want, and we will route it for checks.
Use the contact form The form inside your account is useful when you want a copy of stored data, a correction or a follow-up on access. It keeps the request in one thread and gives us a clear trail.
Ask in live chat If the issue is time-sensitive, start in live chat and mention that it is a legal or privacy request. We can point you to the right process and tell you which details to attach next.
DATA AND ACCESS

Browse how we handle your data

We keep this policy area practical. We collect only the details needed to run the account, answer legal requests and keep access secure.

Data use

Account details, activity logs and support messages are used to run the service, confirm identity and handle legal requests. We keep those uses linked to a clear purpose rather than spreading them across unrelated work.

Cookie control

Cookies help us keep you signed in, remember region settings and spot errors during a session. You can clear them in your browser, though some pages may ask you to sign in again.

Session security

We watch for new devices, unusual sign-ins and changes to key profile details. When something looks out of place, we may ask for another check before the session continues.

Retention period

We keep records only for as long as needed for account handling, legal duties, dispute checks and fraud control. After that period, data is removed or anonymised under our retention schedule.

Correction requests

If your name, contact detail or region changes, send the request from the email tied to the account and say exactly what should change. We may ask for proof before updating the record.

Contact and escalation

For privacy or legal requests, use the contact path in your account and mention the region involved. If the request needs more checks, we will tell you the next step in the same thread.

Open common legal questions

The questions below focus on access, data use, cookies and change requests. If your region is supported under local law, you can use the contact path inside your account to ask for corrections, copies or help with a rule issue. We keep replies tied to the request so you know what we need, what we can change and when a fresh check is required.

Access depends on local law and any checks we must complete for your region. If your area is supported, we show the sign-in and wallet paths; if not, we hide them until the rules allow access.

It sets out access, data use, cookies, request paths and account changes. It also tells you how we handle method availability when a local rule changes or extra verification is needed.

We use the details you share to run the account, confirm identity, process requests and keep records for legal duties. We keep those uses limited to the purpose that collected the data.

Cookies help us keep you signed in, remember region settings and check whether the page loads correctly. You can clear them in your browser, though some parts may ask for a fresh sign-in.

Write from the email linked to your account, name the field that needs correction and explain the change. If proof is needed, we will ask for it before updating the record.

Yes. Send the request through the contact path in your account and mention your region. We will confirm identity first, then share the next steps allowed under local law.

If the rule changes, we may hide affected parts of the site, pause a method or ask for a new check until we can restore access under the updated rule set.

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