Reference

Open 8x8 Terms & Conditions

These Terms & Conditions explain how your account, wallet activity, content use, and closure rights work on 8x8 when local law permits access.

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8x8 Open 8x8 Terms & Conditions
CONTACT PATHS

Switch to support for clause help

If you have a question about a clause, a change notice, or how a rule applies to your account, start with live chat, then move to email if you need a written…

Live chat Send the clause number, your registered phone number, and a short line on what you need explained. We use chat for quick term clarifications and for routing formal requests to the right team without losing the thread.
Email us Write to our support inbox if you want a written record. Include your account details, the section you are asking about, and the change you want so we can check it against the current Terms and reply clearly.
Call support Use the phone line during support hours when you want a verbal read-through of a clause or need help starting a request. Keep your account details ready so we can confirm the record before we log the case.
DATA HANDLING

Explore how Terms records are kept

This page also explains how we handle the records behind the Terms. We keep only the details needed for access checks, payment trails, security logs, and dispute handling, and we use cookies…

Data use

We use the details you share to create, verify, and protect your account, process wallet actions, and keep an audit trail of key steps. The data stays within the purposes set in the Terms and nothing wider.

Cookie use

Cookies help us remember your session, language choice, and security state. They also let us spot unusual logins and keep the page flow consistent while you move between Terms, wallet, and support.

Account security

Keep your phone number, password, and device access current. If you suspect someone else has reached your account, contact us at once so we can pause access and reset the relevant controls.

Record retention

We keep records only for the period needed for legal, tax, payment, and dispute handling. After that, files are removed or anonymised according to the retention rules in the Terms and applicable law.

Change requests

If you want to update your name, phone number, or communication preference, send a request through support. We may ask for verification before making the change, because account accuracy matters in the Terms.

Contact trail

For data or clause questions, use the support route listed here and state your account details clearly. We log the request, check the relevant section, and reply through the same channel.

Discover answers to Terms & Conditions

These questions cover the points that matter most when you read a contract page: when the Terms apply, how updates work, what happens if you disagree, and how to reach us with a request. We keep the answers direct so you can check your rights, your account status, and the steps needed to ask for a change or copy.

They apply when you open the page, create an account, or use any part of the service where local law permits access. By continuing, you accept the current version and any later changes we publish.

Yes. We may update the Terms to reflect legal, payment, security, or account changes. When we do, the revised version replaces the old one from the stated date, and continued use means you accept it.

If a clause does not work for you, stop using the service and contact support. We can explain the wording, but the active Terms still control your account until it is closed or changed in writing.

We use your account data to run access checks, process wallet activity, keep security logs, and meet legal duties. The handling is limited to what the Terms allow, and we keep it only as long as needed.

Yes. Cookies sit within the same access rules and help us keep sessions, language choice, and security checks aligned with the Terms. You can ask support how they are used and what happens if you clear them.

Access depends on local law and is available where local law permits. If your region or transaction path is restricted, we may block the account or part of the service until the issue is cleared.

Send your request through support with the account email or phone number used on the profile. We will verify the request, explain what we can change, and tell you if any record must stay in place.

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